ul. Marcina Kasprzaka 7/U8, Warsaw Mon–Fri 08:00–20:00 · Sat–Sun 09:00–17:00
EN· UA· RU· PL
884 807 400 Book a visit

Accessibility statement

Aurora Medical Sp. z o.o. is committed to ensuring the accessibility of its website https://aurora-medical.pl in accordance with the requirements of the European Accessibility Act and the WCAG 2.1 standard at level AA (EN 301 549).

Accessibility status

The website is partially compliant with accessibility requirements. This means most content meets the standard, but some elements have limitations described below. We are working to remove them.

What already works

  • content can be enlarged up to 200% without loss of information;
  • pages and the contact form are accessible using the keyboard;
  • all images have alternative text descriptions;
  • the site's structure is based on headings, so screen readers can correctly interpret it;
  • colour coding has sufficient contrast, and information does not rely on colour alone;
  • the site works on mobile devices and in the system's dark mode.

Known limitations

  • the appointment registration system (Medfile) is an external element — its accessibility depends on the provider, so we also maintain phone and WhatsApp bookings in parallel;
  • some older photos and graphics come from the previous version of the site and lack full descriptions;
  • some historical documents are not available in digital form — we will prepare them on request;
  • videos and audio recordings, if they appear, will be provided with subtitles.

Report an accessibility problem

If something on the site is difficult or inaccessible for you, write or call us:

  • e-mail: biuro@aurora-medical.pl
  • phone: +48 884 807 400
  • address: ul. Marcina Kasprzaka 7 lok. U8, 01-211 Warszawa

We respond within 7 business days. If you need content in another format (for example, large print or a text version), we will prepare it and send it to you.

Request for information access

A person who has been refused information or access to content may submit a request for it to be provided. The request may be submitted by e-mail or by letter to the address above. We respond within 7 days, and for requests to provide documents — in accordance with accessibility regulations.

Complaint

If our responses are insufficient, you have the right to lodge a complaint with the President of the Office of Competition and Consumer Protection (UOKiK), which in Poland is responsible for enforcing accessibility requirements for private services.

Scope of the statement

This statement covers all pages of the aurora-medical.pl website in all language versions (Polish, Ukrainian, Russian, English).

Date of preparation of the statement: 29 September 2026.

Last updated: 29 September 2026.